WICOMICO PUBLIC LIBRARY WINS MARYLAND LIBRARY ASSOCIATION’S PRESIDENT’S AWARD FOR CUSTOMER SERVICE
On May 8, the Maryland Library Association honored Wicomico Public Library with the President’s Award for Customer Service at their recent conference in Ocean City.
The Maryland Library Association exists to advocate for the Maryland Library community and at their annual conference, they award individuals, organizations and libraries that put their energy, time, skills and finances into bettering the relationship between a library and its community.
“The MLA President's award acknowledges the role that Wicomico Public Library plays in this community, and the efforts of the staff members to tailor the library's services to fit that community,” said Andrea Berstler, Executive Director of Wicomico Public Library. “Even with the library's restricted budget and older buildings, the staff has been able to create a ‘new’ library, one that will continue to provide for the educational, cultural and recreational needs of this community for years to come. We are honored to receive this award.”
While lending books and other materials is, and will continue to be, a fundamental Library service, the Library’s vital role is an educational, social and cultural hub in the community. Over the past 18 months, the Library has made many transformations through projects such as the new Friends of the Library bookstore, The BookShelf, and the recent three dimensional bookshelf mural which serves as an icon and the beginning steps in the Downtown Renaissance. The Library continues to serve the community through our Job Search Center and the English Language Lab. The Library’s vision and mission extends deeper into the community as staff and volunteers are present at city-wide events such as Third Friday and the Salisbury Festival, hosting city-wide events in our own space through our Night in the Stacks: Chocolate, Champagne & Classics social evening and our Library Café family connection event.
“I know there are libraries doing more, holding more classes, programs and events,” said Berstler. “The perspective that needs to be seen here is that we do all that we do while being the library with the lowest per capita funding in the state.” The serendipitous presence of the Library can be experienced throughout Wicomico County and the library staff continually looks forward to cultivating programs, events and resources to cover the ever changing needs of the people it serves..